Store Policy

When you purchase a Wix Template, you will receive a link to accept the template as a new website. This template will not be added to an existing website. Once the template is added to your account, it becomes your responsibility to add your own content and edit the site. If you make any accidental changes to the template, we cannot reverse them.

Wix Transfer Templates

We strive to deliver your template within 48 hours. However, please understand that this time frame may vary due to unforeseen circumstances. If it has been over 48 hours, please submit a support ticket. Note that there may be delays over weekends and holidays.

A purchase of a template includes your chosen template sent to you only once:

• If you make any accidental changes to your template and need it sent again, or if you don’t accept the invitation to your new template within 3 days of purchase, you will need to repurchase the template for us to prepare and send it again. Also, once the link is clicked it cannot be used again, so please make sure you are logged into the correct account.

We offer flexible payment plans for our website templates to suit your needs. When you choose a payment plan, you'll be invited as an admin to the template, allowing you to start customizing and using it right away.

The template ownership will not be transferred to you until the final payment has been received. During this period, there will be some limitations on using the template that will be lifted once template is transferred after your final payment. No refunds nor exchanges are given.

If you choose to do a payment plan, your payment will automatically process for the amount of months that you select via the card you used to purchase.

If you miss a payment, your template access will be suspended until any missed payment or payments are made. No refunds nor exchanges are given.

Site Owner vs Co-Owner

On a Wix website, the "site owner" is the primary person responsible for the website, having full control over all aspects of the site, while an "admin" (also called a "co-owner") is a user with nearly complete access to the site, allowing them to manage most features but potentially not having full control over billing or certain administrative functions depending on the specific permissions assigned by the site owner.

Key differences:

• Full control: The site owner has complete authority over the website, including design, content, billing, and access management.

• Shared access: An admin has extensive access to edit and manage the website, but with some limitations.

The Limitations

Site Actions

• Delete sites

• Duplicate sites

• Transfer ownership of sites

Premium Features

• Purchase or Manage Mailboxes

• Upgrade sites with an Ascend Plan

• Connect a Domain owned by the collaborator

• Assign/reassign premium plans

Roles & Permissions

• Create new custom roles

• Change permissions of existing custom roles

• Manage roles

• Change their own or other collaborators roles

• Invite or remove other collaborators with additional permissions

Other

• Access any account-wide information

• Access the Wix Payments Dashboard (you will need to connect Paypal, Square, Stripe, etc...)

• Refund Transactions via Wix Payments

• Purchase shipping labels

• Purchase Shutterstock images

• Access specific pages in the Editor

• Access the Online Store app by Ecwid

All sales of digital products and services are final. Due to the nature of digital content, we do not offer refunds or exchanges. Once you purchase, the purchase is non-refundable. Please ensure that you have reviewed your order carefully before making a purchase.

Subscriptions are a purchase by prepayment for a certain number of regular deliveries of something or for a certain period of access to or use of something. Our subscriptions can include some services, courses, memberships, and products.

You can cancel your subscription at any time in your account. Cancellation must be done at least 24 hours before the next billing date.

Once you cancel you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period.

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Once you cancel you will immediately lose access to subscription offerings.

For example, if you sign up on the 20th of the month that means your billing cycle is on the 20th of every month. If you cancel your account on the 24th, you’ll still have to pay for the current month, but you won’t be charged again after that.

We are happy to assist with issues related to the template itself, including installation, downloads, provided files, and any problems that might arise with these. This does not include design services of any kind nor template or theme how to help. For more in depth help or consultation we offer a paid service.

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Unfortunately, we are unable to assist with general Wix-related questions, template modifications, coding modifications, or any issues arising from them, as well as any software-related problems.

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We offer support via email and aim to respond within 48 hours, Monday to Friday (2 business days).